Frequently Asked Questions
Everything you need to know about shopping with Ksubi ++
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international delivery can take between 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items and intimate apparel are not eligible for return.
How do I find my correct size?
Each product page features a detailed size guide. Our denim generally fits true to size, but we recommend checking specific measurements for our oversized and relaxed fit collections.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Afterpay.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.